Enterprise
conversational AI,
built for Africa.
Reduce cost-to-serve, improve resolution rates, and automate high-volume customer interactions across WhatsApp, SMS, and web - in the languages your customers actually speak.
Sarufi Bot
online
Deployed by enterprises across financial services, transport, education, and public sector
Azam Marine
ICTC
Afya Intelligence
Zan Fastferries
Wealth Cap Fund
EA Capital
RUCU
BRIQ
Tanzania Creators AwardsAzam MarineICTCAfya IntelligenceZan FastferriesWealth Cap FundEA CapitalRUCUBRIQTanzania Creators AwardsBuilt to run enterprise conversations
From deployment to compliance, operations to oversight - everything your organization needs to run AI-powered customer conversations at enterprise scale, without a long IT runway.
Live in weeks, not quarters
Map customer journeys visually with your operations team - no lengthy specification cycles or dedicated engineering resource required. Most organizations reach a working pilot within days and full production rollout in under four weeks.
Explore builderEvery channel your customers already use
WhatsApp Business API, web, two-way SMS, and USSD - designed once and deployed across every channel. No duplicate build cost, no channel-specific maintenance overhead, no customer left behind on a legacy channel.
See channelsBuilt for African markets
Native NLP support for Swahili, Yoruba, Hausa, Amharic, and 10+ more African languages. When customers interact in their first language, resolution rates increase and escalation rates drop - measurably.
View languagesMeasure what matters
Conversation funnels, resolution rates, escalation triggers, and drop-off analysis - built into the platform. Give operations leadership the reporting they need to prove ROI to the board and continuously improve the customer experience.
See analyticsIntegrates with your existing systems
Connect to your CRM, core banking system, ERP, or helpdesk via REST APIs and webhooks. No rip-and-replace, no data migration. Sarufi sits alongside your existing infrastructure and extends it into conversational channels.
Explore APIsSecurity you can defend
End-to-end encryption in transit, regional data residency options, and GDPR-aligned data handling - designed to pass the security and compliance reviews that regulated industries require. Data sovereignty stays within your agreed boundaries.
Learn moreFrom pilot to production
A structured path from proof-of-concept to full production - in three steps, without a lengthy IT project.
Design
Your customer experience team maps conversation flows visually - no code required for the core journeys. The same design runs across every channel from day one.
Integrate
Connect to your existing systems - core banking, CRM, ERP - via REST APIs and webhooks. No data migration, no replacement of existing infrastructure.
Deploy & scale
Go live on WhatsApp, web, SMS, or USSD in a single deployment. Monitor resolution rates and conversation quality in real time, and iterate with your operations team without re-engaging engineering.
Design
Your customer experience team maps conversation flows visually - no code required for the core journeys. The same design runs across every channel from day one.
Integrate
Connect to your existing systems - core banking, CRM, ERP - via REST APIs and webhooks. No data migration, no replacement of existing infrastructure.
Deploy & scale
Go live on WhatsApp, web, SMS, or USSD in a single deployment. Monitor resolution rates and conversation quality in real time, and iterate with your operations team without re-engaging engineering.
What production looks like
Figures drawn from platform capabilities and typical results across active deployments. Your outcomes depend on configuration, use case, and adoption.
60–80%
of routine enquiries handled without a human agent
Typical deflection rate in production deployments across finance and transport
Under 4 weeks
from contract signing to first live conversations
For organizations with existing REST-accessible backend systems
Zero new apps
required for your customers to engage
WhatsApp, SMS, and USSD run on channels customers already have on their phones
Meet customers on every channel
WhatsApp, web, SMS, and USSD - one conversation design, deployed across every channel your customers are already on. Your existing business systems come along via REST APIs and webhooks, without disruption.
Web
WhatsApp
Two-Way SMS
USSD
- WhatsApp Business API & Meta Cloud API
- Web Widget for any website
- Africa's Talking & Beem Two-Way SMS
- USSD via popular providers
- REST APIs & webhooks - no rip-and-replace integration
- Single flow design, zero channel-duplication cost
Proven across regulated African industries
Financial institutions, national transport operators, universities, and public-sector organisations across East Africa run Sarufi in production - with full compliance posture, local language support, and enterprise SLAs.
SARUFI BOT
online
You
Nataka kujua salio langu
Plans that scale from pilot to production
Start free, scale to enterprise volumes. Custom deployments available - talk to our team about dedicated terms.
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What organizations across Africa say
Operations teams, customer experience managers, and technical leads across Africa have put Sarufi into production - these are their words.
“Sarufi simplifies chatbot building. Its intuitive interface, robust natural language processing, and versatile integrations make it an essential tool for any developer.”
“Sarufi's AI platform is a developer's dream! Intuitive tools, powerful NLP, and seamless integrations. Truly exceptional chatbot development experience!”
“Sarufi simplifies chatbot creation with intuitive tools, robust NLP, and seamless integration into multiple platforms. Highly recommended!”
“Sarufi makes chatbot development easy with its intuitive visual builder and powerful AI capabilities. An essential tool for any developer.”
“Sarufi revolutionizes chatbot development! Its intuitive API and powerful NLP made creating complex conversational flows a breeze.”
“I loved how Sarufi's AI understands complex sentences especially in Swahili. An absolute joy to develop with - truly built for Africa!”
Common questions
Questions about enterprise terms, compliance, or integration requirements? Our team responds within one business day.
Contact supportMost teams reach a working pilot in days and production rollout in weeks - not months. You design flows visually with your customer experience team, connect your backend via REST, and publish to WhatsApp, web, SMS, or USSD from the same dashboard. Our team supports onboarding and launch alongside you.
Ready to reduce cost-to-serve and improve customer resolution rates?
Financial institutions, transport operators, universities, and public-sector organisations across East and West Africa run production-grade conversational AI on Sarufi. Talk to our team to see how it maps to your operation.